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Privacy Policy

Last updated: 02 July 2025

1. Introduction

Welcome to Ruakart (Hathabat Al Wydian for trading Est). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect and how we use, share, and protect it.

2. Information We Collect

a. Personal Data

  • Name, email, phone number

  • Billing & shipping address

  • Payment details (via secure payment partners, not stored on our servers)

b. Account Data

  • Username, password (hashed/encrypted)

c. Usage & Device Data

  • IP address, browser type, device type, browsing behavior on our site

  • Cookies and tracking technologies (see “Cookies & Tracking” section)

d. Communication Data

  • Customer support interactions, feedback, surveys

3. How We Use Your Information

We process your data to:

  • Facilitate order processing, shipping, and delivery

  • Manage payments and refunds

  • Provide customer support

  • Send order updates, marketing communications (if consented)

  • Personalize your shopping experience and improve our services

  • Prevent fraud and unauthorized activity

  • Comply with legal obligations

4. Legal Basis (for Users in India/EU)

We rely on:

  • Contractual necessity (e.g. fulfilling orders)

  • Your consent (for marketing emails)

  • Legitimate interest (e.g. fraud prevention, site improvement)

  • Legal compliance (e.g. tax, consumer protection)

5. Sharing & Disclosure

We may share your information with:

  • Service providers (payment gateways, couriers, analytics tools)

  • Affiliates and business partners (solely for transaction/performance)

  • Legal authorities (if required by law or to protect our rights)

  • Business transfers (in case of sale/merger—subject to terms)

6. Cookies & Tracking

We use cookies, web beacons, and similar technologies to:

  • Remember your login and preferences

  • Analyze site traffic and improve functionality

  • Deliver relevant ads (with consent)
    You may disable cookies via your browser; however, this may limit site functionality.

7. Security Measures

We implement:

  • SSL encryption for data transmission

  • Encrypted storage of sensitive info

  • Regular security reviews and access controls

  • Employee training on data protection

8. Data Retention

We retain your personal data as long as necessary to:

  • Fulfill orders

  • Meet legal obligations (e.g. taxation)

  • Resolve disputes
    Your marketing preferences are stored until you unsubscribe.

9. Your Rights

Depending on your jurisdiction, you can:

  • Access, update, or correct your data

  • Withdraw consent (e.g., unsubscribe)

  • Request deletion (“right to be forgotten”), restriction, or portability

  • Object to data processing
    To exercise rights, please contact us through the details in section 12.

10. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors.

11. Links to Other Sites

Our site may contain links to third‑party websites. We are not responsible for their privacy practices. Please review their policies separately.

12. Contact Us

For privacy questions, data requests, or complaints, please contact:

  • Email: info@ruakart.com

  • Phone/WhatsApp: +966 598460494

  • Address: Shop No 3, Bulding No. 4415, Amir Mansoor Bin Abdul Aziz Street, Cross 6th street, Al Adama, Dammam, Kingdom of Saudi Arabia

13. Changes to This Policy

We may update this policy to reflect changes in practice or law. We will post the updated version on this page and update the “Last updated” date. Continued use of our services constitutes acceptance of the updated policy.

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